Jana Chung

Hi, I am Jana Chung.

I specialize in data and AI products and quickly understands complex data and B2B systems, translating them into clear, actionable guidance for technical users. I use mixed methods to uncover root causes and high-impact opportunities. With an entrepreneurial, product-focused mindset, I improve operational efficiency, elevates usability, and contributes to measurable business growth.

My work spans user interviews, usability studies, JTBD analysis, and customer journey mapping, integrated with data analytics in Tableau, SQL, and Python to guide strategic, human-centered decisions that drive product success.

OCT & IFS Migration Plan

OCT and IFS, vital for supply chain management, unveil usability issues leading to delivery delays, prompting a product migration decision based on user research, including interviews, personas, and workflow analysis.

Microsoft Stratus Apps Survey

Stratus apps are vital for Microsoft’s supply chain team, boosting productivity and revenue. Understanding user needs helps Dev Leads refine these apps.

Microsoft Support Site

Microsoft SMC recreates support.microsoft.com, studying personalization, privacy via interviews, usability tests, and codesign to address customer needs confidentially.

AccessMap Redesign

AccessMap utilizes map technology enabling disabled participants to customize road features for personalized navigation, employing participatory design workshops and interviews to understand user needs.

Tranzi Caption Redesign

Tranzi Caption, repurposed from a Chinese translator app, offers real-time transcription for the US d/Deaf and hard of hearing communities, employing card sorting and usability tests.

Google Fitbit Personal Health Agents

Google Fitbit Premium features personalized health insights across Ask Health, Fitness, and Sleep. Iterative evaluative research improved quality, product features, and prompt design, leading to a successful Public Preview launch.